> For the complete documentation index, see [llms.txt](https://help.premierepos.co.uk/support/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.premierepos.co.uk/support/common-issues/unable-to-load-stock-manager.md).

# Unable to Load Stock Manager

A guide on fixing the Stock Manager when you encounter the "Root Element is Missing" Error Message

If you see the *"Root element is missing error"* message, then you can follow this guide to help you resolve this issue.

<figure><img src="https://104365404-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQZPGAcZCvmvpeR2OoRLy%2Fuploads%2F0sRq6wgBKKcWirtyd16S%2FError%20Message%20Crop.jpg?alt=media&amp;token=c6215b2a-207f-4810-b5dd-e39be70bcbf3" alt=""><figcaption><p>"Root element is missing" Error Mesage</p></figcaption></figure>

Click on the ***CONTINUE*** button in the Error Message Window

Next, Click on the ***Layout*** tab in the stock manager window and Click ***Restore***

<figure><img src="https://104365404-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQZPGAcZCvmvpeR2OoRLy%2Fuploads%2Fkz3JHSS2f7n6tLyQPmop%2FStock_Manager_Window_V1.png?alt=media&amp;token=f1b408b7-e344-457b-b656-994f0671e72d" alt=""><figcaption><p>Stock Manager Window with Layout Tab Selected</p></figcaption></figure>

It will now ask if you would like to revert back to default layout. Select ***Yes***

<figure><img src="https://104365404-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQZPGAcZCvmvpeR2OoRLy%2Fuploads%2FeX5LcnwrZsSrZQRTjXIT%2FReset_Prompt.png?alt=media&amp;token=3a50f10a-a544-40fd-af12-595546ec8261" alt=""><figcaption><p>Revert to Default Layout Prompt</p></figcaption></figure>

After the restore is complete, you will get a successful message. Click **OK**

<figure><img src="https://104365404-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FQZPGAcZCvmvpeR2OoRLy%2Fuploads%2F0lFnFPk3K4A3guJUM8mB%2FRestored.png?alt=media&amp;token=6f3cf6ed-d2a2-42d9-b665-d2b3b016f4f5" alt=""><figcaption><p>Restore Successful Prompt</p></figcaption></figure>

Now Close the Stock Manager using the **X** in the top right corner of the window and then re-open the Stock Manager to complete the Layout Restoration.

If you have any additional questions about the above guide, please contact our Support Team on either **03303 800 142** or <supportstaff@premierepos.co.uk>.

If you're a new customer and interested in joining **Premier EPOS** please click [here](https://www.premierepos.co.uk/) for more information and to book your free demo.