Premier EPOS Support
  • Premier EPOS Knowledge Base
  • ⭐Getting Started
    • Going Live!
    • Pro Till
    • Pro Receipt Printer
      • Windows Driver Download
      • Printer Overview
      • Printer Software Configuration
    • Barcode Scanners
      • Oxhoo Wireless Barcode Scanner BC961
      • Oxhoo Wired Barcode Scanner BC361
      • Pro Barcode Scanner
    • Cash Drawer
    • Receipt Printer
    • Label Printer
      • Brother QL800
      • Brother QL700
      • Brother QL560
  • 🛒Sales Screen
    • Sales Screen
      • Information - Sales Screen
      • Information - Info Window
    • Sales Screen Basics
      • Guide - Making A Sale
      • Guide - Selecting A Customer
      • Guide - Non-Stock Item
      • Guide - Refunds
      • Guide - Reprinting Receipts
      • Guide - Discounts
      • Guide - Cash Up
      • Guide - Shop Use Products
      • Guide - Waste Products
      • Guide - Petty Cash
  • 🏠Home Section
    • Information - Transaction History
    • Information - Cash Up Manager
    • Information - Help
      • Guide - AnyDesk
  • 👥Customers
    • Customers
      • Information - Customer Groups
      • Guide - How to Issue a Virtual Loyalty Card
    • Special Offers
      • Guide - Creating a New Special Offer
    • Vouchers
      • Information - Vouchers
      • How To Guide - Vouchers Menu
      • How To Guide - Selling Vouchers
  • 📦Stock
    • Stock
      • Information - Stock Manager
      • Information - Types & Subtypes
    • Stock Basics
      • Guide - Creating a New Item - Part 1
      • Guide - Creating a New Item - Part 2
      • Guide - Stock Images
      • Guide - Stock Take
      • Guide - Restoring Deleted Items
    • Stock Advanced
      • Guide - Deposit Return Scheme
      • Guide - Export Product Information
      • Guide - Age Check History
      • Guide - Paste Image from Clipboard when creating a New Stock Item
      • Guide - Custom Columns
      • Guide - Adding Unique IDs to existing Web Products
    • Suppliers
      • Information - Supplier Manager
      • Guide - Import Supplier Data
  • 🚚Replenishment Orders
    • Replenishment Orders
      • Information - Replenishment Orders
  • 📈Statistics
    • Information - Chart / Reports
    • Information - Custom Reports
  • 🔎Miscellaneous
    • Suitably Qualified Person (SQP)
  • ⚙️Settings & Administration
    • Guide - Create New User
    • Guide - Backup Manager
  • 📱Premier EPOS App
    • Information - Premier EPOS App
      • Guide - App - Logging In
  • Premier EPOS App - Stock
    • App - Edit / Adjust Product
    • App - Create New Product
    • App - Shelf Edge Labels
    • App - Manual Stock Take
    • App - Barcode Stock Take
  • Premier EPOS App - Replenishment
    • App - Create An Order
    • App - Select An Order
    • App - Add / Edit Items
    • App - Check / Process Order
  • Premier EPOS App - Statistics
    • App - Product Statistics
    • App - Store Statistics
    • App - Custom Reports
  • Premier EPOS App - Chain Statistics
  • Premier EPOS App - Sales
  • Premier EPOS App - Customers
    • App - Edit A Customer
    • App - Create A Customer
  • Premier EPOS App - Appointments
  • Premier EPOS App - Settings
  • Premier EPOS App - Switch Store
  • Information - Premier EPOS App Control
  • 🌐Web Integrations
    • Guide - Downloading Web Orders
    • Guide - Dispatching Whole Orders
    • Guide - Dispatching Orders by Individual Products
    • Guide - Shopify - How to Create a Product with Variants (Full Procedure)
  • Information - Data Integration Guide
  • 💳Card Payment Integrations
    • Integration Options
      • Paymentsense / Dojo
        • Dojo Service Status
        • Dojo Support Site
        • Setting up your Dojo Go / Dojo One Card Machine
        • Changing your Integrated Payment Settings on the Dojo One / Dojo Go
        • Guide - How to Enable/Disable Paymentsense Integration
      • Global Payments
        • Global Payments Support Site
  • 📓Accountancy Integrations
    • Xero
      • How to map EPOS data with Xero (Video)
  • 🔑Premier EPOS API
    • Link to Documentation
  • ‼️Common Issues
    • Error Deleting Products from Stock Manager
    • Unable to Load Stock Manager
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On this page
  • Email Support
  • Email Sales
  • Email Web Team
  • Video Tutorials
  • YouTube Videos
  • Web Help Database
  • Anydesk
  1. Home Section

Information - Help

Find guides to the Premier EPOS software and links to contact the Support team.

PreviousInformation - Cash Up ManagerNextGuide - AnyDesk

Last updated 2 days ago

In this section you will find several different options to contact different department of Premier EPOS, including the Support Team, Sales Team and Web Team. You can also find a link to our YouTube channel, which has several helpful guide videos. And finally there is a link to start up Anydesk.

Email Support

This section will open up an email window with our Support email address automatically filled in. This will allow you to send emails directly to our Support team without using an external email program.

The emails are sent to this address:

Email Sales

This section will open up an email window with our Sales email address automatically filled in. This will allow you to send emails directly to our Sales team without using an external email program.

The emails are sent to this address: sales@premierepos.co.uk

Email Web Team

This section will open up an email window with our Web Team email address automatically filled in. This will allow you to send emails directly to our Web Team without using an external email program.

The emails are sent to this address: webteam@premierepos.co.uk

Video Tutorials

This section will open a menu with the 2 options, YouTube Videos and Web Help Database.

YouTube Videos

Web Help Database

This link is designed to bring you to this help website. Please click below to return to the home page.

Anydesk

You can also see our detailed install and setup here: Guide - AnyDesk

Please click the link below or visit: for additional video guides on the Premier EPOS software.

This option will load the program AnyDesk. This program comes pre-installed on our Premier EPOS till systems. This allows the Support Team to access the Till remotely and assist customers. If you wish to find out more information or install program on another machine, please click this link to visit their website:

If you have any additional questions about the above guide, please contact our Support Team on either 03303 800 142 or .

If you're a new customer and interested in joining Premier EPOS please click for more information and to book your free demo.

https://www.youtube.com/user/PremierEP0S
AnyDesk
supportstaff@premierepos.co.uk
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Premier EPOS Support
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Premier EPOSYouTube
supportstaff@premierepos.co.uk
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