# Guide - AnyDesk

## Introduction

This guide will detail the installation and setup process of the AnyDesk Software. AnyDesk is a remote desktop application distributed by AnyDesk Software GmbH. It offers remote control, file transfer, and VPN functionality. AnyDesk will always be pre-installed on your **Premier EPOS** Till system. 

## Downloading

The AnyDesk software can be downloaded from this link: [AnyDesk](https://anydesk.com/en-gb)

<figure><img src="/files/nMpRI0O2dzOvBAZbFmtk" alt=""><figcaption><p>Click Download Now to start the process.</p></figcaption></figure>

Once you click Download Now, the AnyDesk website will automatically detect your Operating System and download the appropriate software.&#x20;

<figure><img src="/files/KTgT5jJzRoLgqZL73ojZ" alt=""><figcaption><p>In this example, the website has automatically detected Windows.</p></figcaption></figure>

A full video setup guide created by AnyDesk, can be found at the link below:

{% embed url="<https://www.youtube.com/watch?v=9a-wsqaXHTI>" %}

## Already Installed?

When contacting the **Premier EPOS** support team, they sometime ask you to provide the AnyDesk ID. This information can be found in the **Premier EPOS** software in the Help Section. Please see screenshot below for further details:

<figure><img src="/files/8hcolzAlVPP2sjU1FMB3" alt=""><figcaption><p>Click here first.</p></figcaption></figure>

<figure><img src="/files/ETgCb0Eojkzhza9EYyaz" alt=""><figcaption><p>Then click, AnyDesk here</p></figcaption></figure>

After clicking the AnyDesk link, you maybe greeted by this window. This is a common situation on the Tills, as AnyDesk is pre-installed. Please see the below screenshot for an example.&#x20;

<figure><img src="/files/SlGt7qFVOWKMd1x5kmKc" alt="" width="563"><figcaption><p>Please click 'Start installed version'</p></figcaption></figure>

If this screen does appear, please click 'Start installed version'. That option will start the already installed version of the AnyDesk software. Anydesk will then open and provide you with a unique ID. Please see the below screenshot for an example.

<figure><img src="/files/QGjhdmnegUMScKdXXguY" alt=""><figcaption><p>Each install of AnyDesk will have a unique ID</p></figcaption></figure>

If you have any additional questions about the above guide, please contact our Support Team on either **03303 800 142** or <supportstaff@premierepos.co.uk>.

If you're a new customer and interested in joining **Premier EPOS** please click [here](https://www.premierepos.co.uk/) for more information and to book your free demo.


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